Prepare your organization for success and self-sufficiency with IBM ICM customized enablement!

Our experts show your internal team practical ways to use the software within the context of your business.

Which courses work for your business?

Every client is different. We offer a series of courses where you can develop a deeper knowledge of IBM ICM or have training tailored specifically to your business needs.

Talk with us today

YOUR Fundamentals

Recommended for all project participants: IBM ICM fundamentals with examples and exercises relevant to your business.

(i) Demonstrate the key capabilities of the software.

(ii) Prepare administrators for the day-to-day tasks of plan maintenance.

(iii) Provide administrators and QA personnel with the toolset needed to set up test plans and validate results during the UAT/QA portion of the implementation.

YOUR Boot Camp

(i) Best practices for requirements gathering, design and build.

(ii) A guided case study implementation modeled on your data, plans and components.

(iii) The theory and hands-on experience to understand the key concepts and tools needed to create and modify plan logic, reporting and workflow in IBM ICM.

YOUR Reporting & Workflow

Enable users to enhance existing and build new reports, dashboards and workflows in your model.

Now Introducing IBM ICM v10!

Get ready for the latest and greatest functionality available to you within IBM ICM. This course is designed for clients who have recently upgraded their software from older versions. Take advantage of key features and leverage them in your day-to-day environment.